When a medical emergency strikes, seconds count. You can help Richmond Lenox EMS make the best use of those seconds by preparing your home and your family well in advance.

Remember these important tidbits:

• Make certain your house or apartment number is mounted in large numbers, visible from the street
• When calling Richmond Lenox EMS give the dispatcher your complete address and location (including cross streets). Stay on the line and answer all questions.
• If possible, send someone outside to direct the ambulance to your home.
• Keep the patient calm and comfortable. Avoid moving the patient.